You may cancel a booking without any fee up to 90 minutes before your appointment time with your driver. You may do this online, inside your customer's area.
After this delay, a 45€ cancellation fee will apply.
You'll be reimbursed of any amount you're entitled to in the days following your cancellation, with a voucher valid for one year, except for the 15€ service fee if they were applicable. If you ask for a reimbursement in money, our 15€ service fee apply (see our price page)