You may cancel a booking without any fee up to 90 minutes before your appointment time with your driver. You may do this online, inside your customer's area.

After this delay, a 45€ cancellation fee will apply.

You'll be reimbursed of any amount you're entitled to in the days following your cancellation, with a voucher valid for one year, except for the 15€ service fee if they were applicable. If you ask for a reimbursement in money, our 15€ service fee apply (see our price page)


  • Secured payment
<span class="infosup">100% secured payment methods</span> Secured payment 100% secured payment methods En savoir +
  • Inside or outside parking ?
<span class="infosup">Our best customers
are automatically upgraded </span> Inside or outside parking ? Our best customers are automatically upgraded En savoir +
  • Insurance and guarantees
<span class="infosup">Your car is insured by us while under our custody</span> Insurance and guarantees Your car is insured by us while under our custody En savoir +